We’ve enabled a new feature in the OMS contacts that automatically checks for existing duplicate contacts when you add a new contact.
It will check the email address and mobile number fields, if a duplicate is found you won’t be able to add a new contact.
It will also check the First and Last Names and warn you of duplicates with the option to add a duplicate name if it is a coincidence.
A) Message informing you that a duplicate was found
B) Override adding a duplicate contact name where the first and last names are duplicates.