Agents work longer hours and some events need to be scheduled outside normal business hours. The OMS Calendar now supports selecting times from 7am to 11.30pm in the dropdown list. Before you had to enter time time manually if it was after 5pm:
The OMS features x3 calendars that are colour coded for easy identification:
1) My Calendar: personal appointments only you can see.
2) Office Calendar: events everyone in your office can see.
3) Group Calendar: events everyone in your group of offices can see.
Only managers and administrator with the correct user rights can load office and group calendar items. You can setup reminders that will show once you log in to the OMS and also set recurring events (e.g. weekly office meetings).