Friday, November 21, 2014

Improved support process in OMS

We’ve made the process to submit support requests smoother with direct integration of a support request form in the OMS. It is also linked to our Knowledge Base, so will automatically suggest solutions on the right when you enter your request details. Our Knowledge Base is currently being overhauled so help solutions will expand over time – all aimed to assist you faster with any queries.

The ticket is automatically assigned to one of our helpdesk consultants, ensuring the fastest possible way to get support. You can also use this for any sales related queries, it will automatically get routed to the correct people for assistance.

supporticket

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