While we take every step to ensure your email safety, it does occasionally happen that spam emails do slip through.
Firstly it is important to know the key characteristics of phishing emails:
The email asks for your personal information - In a phishing email, the ultimate goal is to obtain your personal information, such as your bank account numbers, credit card numbers, passwords, and more. They do this by crafting their messages to instill a sense of urgency to take action immediately. No matter how convincing or official an email message might look, it’s important to remember that if it asks for your personal information, this is a sign that the email could very well be fake, and should be ignored.
Check for inconsistencies in the links - Phishing emails will usually try to convince you to click on links in their message, so they can take you to their own custom page and have you voluntarily divulge your personal information. Before clicking on any link, hover over the link with your mouse cursor to see where it goes. If the email is supposedly from, say, amazon.com, but hovering over a link gives you a different address, this a sign that the email could very well be fake, and should be ignored.
When in doubt, verify with the sender directly - If the email passes the tests above but you still feel uncomfortable about it, go with your instincts. Contact the sender directly through a different channel (for example, by calling them directly) and ask if the email is legitimate.
Once a message has been discovered it is important for you to check the email’s message headers for the Return Path. If it is not from a sender you traditionally deal with please contact our support desk to blacklist the entire domain. If it is a major provider (@gmail.com, @yahoo.com, etc.) it is better to only blacklist the email address, you can do this from webmail or also contact our support desk for assistance.
After you have edited the blacklist, please mark the message as spam (in webmail and Outlook) and then delete.
To blacklist addresses please follow the steps provided:
Premium Mail Spam Settings